Samsung Galaxy Note 7 released their latest gadget earlier this week, but it didn't manage to impress consumers as it was recalled. Samsung Galaxy Note 7 was recalled after it wears discovered that the device can cause an explosion due to the battery's flaw.
Samsung left their consumers disappointed as their much awaited Samsung Galaxy Note 7 didn't meet their expectations. There are several reports that the device explodes after being charged, while some experienced explosions while using it.
Samsung immediately took action to address the issue, they then announced that they would recall the units. They then announced that they will address the flaws as soon as possible to keep consumers satisfied with their service.
"With battery cell defects in some of our Note 7 phones, we did not meet the standard of excellence that you expect and deserve. For that, we apologize, especially to those of you who were personally affected by this," Tim Baxter, president of Samsung Electronics America, said in a statement as published in CNBC. "To those of you who love the Note - the most loyal customers in our Samsung family - we appreciate your passion and your patience ... we will work every day to earn back your trust through a series of unprecedented actions."
After the announcement, there are several facts that Samsung consumers need to understand. It was mentioned that 10 countries were affected by the battery flaw. CNN announced that the U.S., Canada, Mexico, Puerto Rico, Australia, New Zealand, Singapore, Taiwan, the UAE, and Korea were the countries that are included in the recall.
One of the precautions that consumers should take note of is bringing the device into an airplane as it was announced that the Samsung Galaxy Note 7 should be powered off while boarding the aircraft to avoid accidents.