Disney's New Disability Access Rules: Service Changes, Limits Unveiled

Disney Disability Access changes theme park updates disneyland

By E.Baloyo , Parent Herald Apr 13, 03:11 am

Photo: (Photo : Marsaili McGrath / Getty Images)

Disney disability changes will soon roll out this summer as part of its theme park updates.

Disney is set to implement new guidelines for visitors with disabilities at its theme parks, introducing restrictions on services that facilitate queue bypass for certain guests.

The recent updates, disclosed on park websites, have stirred apprehension among fans, who are now uncertain about the future accessibility of the Disability Access Service (DAS).

This policy adjustment reflects Disney's recognition of past misuse instances, prompting proactive measures to address program abuse.

The News Disney Disability Access Changes

The recent updates at both Florida and California theme parks encompass changes to the Disability Access Service (DAS) program, affecting eligibility, accompanying family members, application procedures, and utilization guidelines.

This complimentary service empowers guests to schedule ride times comparable to the current wait time at the attraction, allowing them to return without enduring the conventional queue.

For instance, if the wait for Space Mountain is 45 minutes, guests can reserve a slot for 45 minutes later, avoiding the need to stand in line and accessing expedited lanes upon return.

As per the newly published criteria, the disability access initiative caters primarily to individuals with developmental disabilities, such as autism, who struggle with extended queue waits.

Disney's recent announcement detailed forthcoming changes, effective May 20 at Disney World and June 18 at Disneyland, reducing eligible family members to four from the previous six. Additionally, the enrollment frequency adjusts to every 120 days instead of 60.

Disney reports a substantial surge in demand for disability access, marking it as the most requested service across their parks, with a threefold increase over the last five years.

Len Testa, President of Touring Plans and co-author of the Unofficial Guides to Walt Disney World and Disneyland, notes the system's historical challenges with misuse or abuse.

This uptick in DAS users correlates with the introduction of Genie Plus in 2021, a paid service enabling visitors to bypass lengthy queues for a fee ranging from $17 to $27 per person at Walt Disney World.

Testa highlights the strain on the system due to increased demand and acknowledges the need for adjustments.

Disneyland's Addressing Misuse

In Disney fan communities across social media platforms, blogs, and forums, individuals sharing their experiences with the Disability Access Service (DAS) expressed concerns about the recent policy changes.

These voices included guests with various medical conditions like multiple sclerosis, anxiety disorders, respiratory issues, and Crohn's disease. Many voiced apprehension over how the adjustments might impact their future park visits.

Some community members viewed the updates as a strategic move to incentivize purchasing Genie Plus, a paid service that facilitates skipping long queues.

This sentiment was echoed by those who felt that the park, once a safe haven for guests with disabilities, now appeared more challenging to navigate.

Responding to these concerns, Disney emphasized its commitment to ensuring a positive experience for all guests, including those with disabilities, through innovative support services at its theme parks.

At Disneyland, visitors can utilize virtual video chat services before their trip or seek in-person assistance upon arrival. In contrast, Florida visitors will have access to virtual video chat options exclusively, either in advance or during their park visit.

To cater to guests facing difficulties with queuing, Disney is introducing a "return to queue" process, although specifics for individuals requiring frequent restroom breaks are yet to be fully disclosed. The company plans to increase the number of trained cast members to guide guests towards suitable options.

Additionally, health professionals from Inspire Health Alliance will collaborate with Disney staff to assess eligibility without necessitating documentation, a departure from practices at other theme park companies such as Universal and Six Flags.