Frazzled, overworked medical offices can restore efficiency, improve patient care, and return time to clinicians with HIPAA-compliant, medically trained Cool Blue VA virtual assistants. When clients are overwhelmed by administrative burdens, consider this quick, simple change that restores quality of life.
The founders of Cool Blue VA, Dr. Michael Lam and Justin Lam, bring over 40 years of experience in medicine and practice management to the company's creation and operation. After experiencing burnout and administrative overload, the two decided to found the healthcare organization.
Valuable Features of Cool Blue VA
Continuous training ensures that all assistants remain HIPAA-certified and immediately integrate as valuable and essential members of the medical team. Staffing options for specialized Medical Virtual Assistants (MVAs) include employees with backgrounds in billing, insurance, nursing, and clinical operations.
The support services they offer include virtual reception, medical scribing, billing, scheduling, insurance verification, and patient communication. The company has not stopped there and has entered the dental, chiropractic, and Spanish-speaking patient support markets.
The option of professional help from trained, caring staff raises numerous questions for potential clients, such as the cost and how outside help can fit with their business model. The results for clients can be a shock, with savings of up to 70 percent compared with hiring full-time in-house staff.
The other big bonus is that the virtual model enables scalability and allows the client to maintain the same quality of service and administration.
Virtual Assistants Equal Big Positives
Healthcare, like many fields today, is characterized by non-traditional hours; many practitioners now work non-traditional hours. With the seamless integration of Medical Virtual Assistants, clients can provide availability to patients around the clock.
The integration component of the service is top-notch, and assistants seamlessly integrate into existing workflows and work efficiently with software systems already in use, allowing them to become part of the team without pause.
Cool Blue VA works with each client to tailor an assistant match for each practice through a personalized consultation, so the team can decide on an assistant recommendation that is perfect for the clinic's specific needs and dynamic atmosphere.
They also build and solidify long-term relationships, creating a reliable, familiar atmosphere for clients.
Enhancing Patient Experience and Work-Life Balance
Busy parents and community members have limited time for medical visits, and Cool Blue VA realizes this has a significant effect on clients. By incorporating a Virtual Medical Assistant into a practice, Cool Blue VA helps reduce wait times, improve follow-up, and enhance the provider-patient relationship with better communication.
The provider will have fewer administrative tasks in exchange for more time to focus on clinical care. The most significant bonus is lower burnout and turnover when the provider regains that all-important personal time.
A Modern Take on a Future Ready Practice
The digital shift in healthcare, a traditional field that resists unnecessary change, has followed the technological changes patients encounter in the rest of their world. With virtual assistance and other digital efforts, practices remain competitive and adapt easily in an industry that continues to grow and transform.
